Shipping Policy
Comfort Step
At Comfort Step, we aim to make shipping clear, predictable, and transparent, so you always know what to expect after placing an order.
Order Processing
- Orders are typically processed within 1–2 business days after purchase
- Once processing is complete, your order will be handed to the carrier for shipment
- You will receive a shipping confirmation email with tracking details once your order ships
Processing times may be longer during peak periods or holidays.
Delivery Timeframes
- Most orders are delivered within 7–10 business days after shipment
- Delivery times may vary based on:
+ Your location
+ Carrier operations
+ Weather, customs, or other external factors
The timeframes above are estimates, not guarantees.
Free Shipping
- We offer standard free shipping on all orders
- There is no minimum purchase requirement
- The price shown at checkout is the final price — no additional shipping fees
Order Tracking
- A tracking number will be sent to your email once your order ships
- Tracking updates are provided by the carrier and may take 24–48 hours to appear
- Tracking status may not update daily while the package is in transit
If tracking shows no movement for several days, this does not necessarily indicate an issue.
Shipping Delays
In some cases, delivery may take longer than expected due to:
- High shipping volumes
- Customs processing
- Carrier delays or weather disruptions
If your order has not arrived after the estimated delivery window, please contact our support team so we can assist.
Address Accuracy
- Customers are responsible for providing a complete and accurate shipping address at checkout
- Orders shipped to an incorrect or incomplete address may experience delays or be returned to sender
Comfort Step is not responsible for delivery issues caused by address errors provided at checkout.
Lost or Undelivered Packages
If your order is marked as delivered but you have not received it:
- Please check with household members or neighbors
- Contact the carrier directly using the tracking information
If the issue cannot be resolved, contact our support team for further assistance.
Need Help?
If you have questions about shipping or need help with an order, our support team is here to help.
Clear expectations help everyone — and we’re always here to support you.