Privacy Policy
Comfort Step
At Comfort Step, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase.
By using our website or placing an order, you agree to the practices described below.
1. Information We Collect
We collect only the information necessary to process orders and support our customers.
This may include:
- Name, email address, phone number
- Shipping and billing address
- Order details and customer support interactions
- Payment information (processed securely by third-party payment providers — we do not store full card details)
- Device and browsing data such as IP address, browser type, and cookies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and important service messages
- Respond to customer support inquiries
- Improve our website and customer experience
- Send promotional emails only if you choose to subscribe
We do not sell your personal information.
3. Sharing Your Information
We share your information only with trusted partners when necessary to operate our business, such as:
- Payment processors
- Shipping carriers
- Customer support and email service platforms
- Analytics providers for site performance improvement
These partners are permitted to use your information only to perform services on our behalf.
4. Cookies & Website Tracking
We use cookies and similar technologies to:
- Ensure our website functions properly
- Understand how visitors use our site
- Improve performance and usability
You may disable cookies in your browser settings, but some features of the website may not function correctly.
5. Your Rights & Choices
Depending on your location, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications at any time
To make a request, contact us at support@getcomfortstep.com.
6. Data Security
We take reasonable and appropriate measures to protect your personal information.
All payments are processed through secure, PCI-compliant providers, and your data is protected using industry-standard safeguards. However, no online system can be guaranteed to be 100% secure.
7. Third-Party Services & Links
Our website may contain links to third-party websites or services. Comfort Step is not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Your trust matters to us, and we are committed to protecting your privacy.