Cancellation Policy
At Remedy Cup, we want to provide a smooth and efficient shopping experience for our customers. Please review our Cancellation Policy below before making a purchase.
No Changes After Purchase
We do not accept order modifications after a purchase has been made. It's essential to double-check your order details, including quantities and shipping information, before completing your purchase.
Cancellation of Orders
Cancellation of orders will only be considered under the following conditions:
- Order Not Processed: Cancellation requests will be accepted only if the order has not been processed or shipped.
Cancellation Fee
For canceled orders, customers will incur a cancellation fee of 25% of the total order value. This means that customers will receive a refund of 75% of the total order amount.
How to Request a Cancellation
To request a cancellation, please follow these steps:
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Contact Us: Reach out to our customer support team as soon as possible to initiate the cancellation process. You can contact us via email at support@remedy-cup.com or by calling +1 (908) 222 8928.
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Provide Order Details: When requesting a cancellation, ensure you provide your order number and any relevant order details to expedite the process.
Refund Process
If your order meets the cancellation criteria, we will process the cancellation and issue a refund to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.
Contact Us
If you have any questions or require assistance with canceling an order, please do not hesitate to contact us at support@remedy-cup.com. Our dedicated customer support team is here to assist you.